Frequently Asked Questions

We understand that you might have some questions before choosing Cassa Imperia for your luxurious furniture needs. Below, we’ve compiled a list of frequently asked questions to help you make an informed decision. If you have any concerns or specific questions not addressed here, please don’t hesitate to reach out to our customer support team at [email protected] or +60 16-672 7683.

Product and Order Information

  1. What kind of furniture does Cassa Imperia offer? A: Cassa Imperia specializes in handcrafted Chesterfield furniture, including Sofas, Wing Chairs, Coffee Tables, Dining Chairs, and Divan Bed Frames. We also offer premium office desking & racking systems and other customized furniture pieces suitable for homes, offices, restaurants, cafes, hotels, and real estate.
  2. Can I customize my order? A: Yes, we offer customization options for selected items. You can reach out to our customer support team to discuss your specific requirements.
  3. What if my order doesn’t match my requirements? A: If your order does not match your requirements, please immediately speak to our customer support team. Note that we might not be able to return or refund the order once it has been successfully delivered without any defects.
  4. How can I place a bulk or wholesale order? A: For bulk or wholesale orders, kindly contact our sales team at the provided email or mobile number. We cater to restaurants, cafes, hotels, flats, real estate, and more.

Shipping and Delivery

  1. Where does Cassa Imperia deliver? A: We deliver to Pan Malaysia through our robust delivery network, with warehouses available near your location. We also accept international orders and send furniture via container export.
  2. What are the shipping costs? A: Shipping costs vary based on location and the size of the order. Please contact our customer support team for a precise estimate.
  3. How long will it take for my order to arrive? A: Delivery times vary depending on the location and availability of the products. Our support team will provide an estimated delivery date when you place your order.

Payment and Returns

  1. What payment methods do you accept? A: We accept various payment methods including credit cards, debit cards, online banking, and direct bank transfers.
  2. What is your return policy? A: If the product arrives with a defect or does not match your order, please contact our customer support team immediately. As our products are handcrafted and often customized, we may not be able to accept returns or refunds if the order is delivered without any defect. It is essential to communicate any discrepancies as soon as possible.

If you have any additional questions or need further assistance, we’re here to help. Our commitment to authenticity, luxury, and trust ensures that you receive only the finest handcrafted furniture. Contact us today, and let’s create beautiful spaces together.