Refund & Return Policy

At Cassa Imperia, we are devoted to ensuring your complete satisfaction with our handcrafted furniture. We understand the value of trust, especially when investing in our luxurious pieces, and we aim to provide a shopping experience that aligns with the high standards of our products.

Our Guarantee

Each piece of Cassa Imperia furniture is created with meticulous attention to detail and rigorous quality checks. Our artisans pour their hearts into every item, resulting in furniture that not only looks stunning but is also built to last.

Your Satisfaction is Our Priority

Customer satisfaction is paramount to us. If your order does not meet your expectations or if it does not match your requirement, we urge you to immediately speak with our dedicated customer support team. Our goal is to resolve any issues swiftly and to your complete satisfaction.

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Return & Refund Guidelines

Please note, once your order has been successfully delivered and there are no defects or damages, we may not be able to accommodate returns or issue a refund. As each piece is handcrafted and customized to your specifications, it’s essential to ensure that your order aligns with your needs and expectations before delivery.

Defective or Damaged Products

If the product is defective or damaged upon delivery, please report it immediately to our customer support team. We will arrange for a replacement or repair as necessary. Your satisfaction and peace of mind are our utmost priorities.

We are here to ensure that your experience with Cassa Imperia is as seamless and luxurious as the furniture we craft. Thank you for choosing Cassa Imperia.