Our team is happy to answer all your questions, just write
to: info@cassaimperia.com

RETURNS & REFUNDS

If you change your mind about your purchase, you can safely return it within 7 days of the item being delivered to you. We do not charge any restocking fees. Only regular priced item(s) may be refunded, unfortunately sale item(s) or “As-Is” items cannot be returned for refund.

The return process is straightforward: just contact the team and they will guide and assist you step by step. Once the return process has been explained, you will have to contact the courier to schedule the pickup of the merchandise you are returning.

Please remember that we can not accept returns on products that have been customized especially for you. You can ship the product back in its original packaging, with a courier of your choice. The return shipping and import duties back to Malaysia (if any) will be sustained by the customer.

Once the products reach our warehouse and are confirmed to be in the same state they were initially shipped, we will issue a refund to your original payment method within 14 business days.

PAYMENTS

We accept all major credit cards (Visa, MasterCard, American Express, Maestro), PayPal and Bank transfer.

SHIPPING

We ship in more than 50 countries around the world: you can select your shipping destination while you browse or at checkout. Orders are shipped from Malaysia, directly from the Cassa Imperia’s workshop. They are safely and securely delivered to your home with the best shipping carriers. All shipments are insured for the whole value of the product. This will guarantee your order reaches you in perfect conditions.

Shipping times are clearly displayed in each product page, while final shipping costs are shown at checkout.

THE CASSA IMPERIA

We have traveled throughout Malaysia to bring connoisseurs everywhere wonderful handmade products crafted by exceptional artisans. On Cassa Imperia, you can buy their pieces, listen to their stories and see them at work.

ORDERING ON CASSA IMPERIA

Most of the products you see online are ready to ship. Others will be crafted specifically for you. The preparation time will be clearly stated in the product page. At checkout, we accept most credit cards, Pay Pal and bank transfer. Once you order is complete, you will receive a confirmation e-mail with the details of your order. In the Account section of the site, you will always find a summary of your order history.